Data Deletion Instructions

You may request deletion or anonymization of personal information KaliTrader controls, subject to identity verification and records we must or are permitted to retain. Deletion can permanently remove preferences, support history, and proof of entitlement and can end access to the Service.

How to Request Deletion

Use the secure support form to put the request directly into the privacy and deletion queue.

1. Choose Data deletion; the form link above selects it for you.
2. Use the email where support should reply.
3. Briefly identify the data or connection involved, such as a member account, payment-linked record, connected platform, or support history.
4. Wait for support to request the minimum verification needed to locate and protect the record.

Do not send a password, authentication code, full card number, CVV, identity document, private key, seed phrase, or wallet recovery phrase. We may ask you to confirm from the account email or provide another proportionate verification before deleting data.

Information We Delete or Anonymize

After verification and subject to the exceptions below, we will delete or anonymize applicable:

• Member profile information, preferences, alerts, sessions, and entitlement links.
• Locally held Stripe customer, subscription, price, invoice, status, and paid-through identifiers.
• Stablecoin invoice metadata, refund address, transaction links, and internal review notes where deletion is feasible.
• Support messages, screenshots, diagnostics, and analytics identifiers associated with the account.
• Connected social-platform tokens, account and Page identifiers, drafts, approval records, and publishing records under our control.

Information We Cannot or May Not Delete

• Public blockchain records. Wallet addresses, transaction hashes, transfers, and block data are replicated by independent networks and cannot be edited or erased by KaliTrader.
• Provider records. Stripe, banks, exchanges, social platforms, and other providers control their own records and deletion processes.
• Public posts. Disconnecting an integration does not necessarily delete content already published to a social platform.
• Required records. We may retain limited information needed for accounting, tax, fraud prevention, security, disputes, chargebacks, enforcement, legal holds, or other legal obligations.
• Backups and logs. Limited copies may remain until protected backups and logs rotate, after which they are deleted or overwritten under normal retention processes.
• De-identified data. We may retain information that can no longer reasonably identify or be linked to you.

Connected Platform Controls

Remove KaliTrader access in the settings for Facebook, Instagram, X, or another connected platform to stop future platform access. Platform disconnection does not automatically delete all KaliTrader-held records, so complete the request process above as well. To remove a public post or provider-held record, use that platform's controls.

Stablecoin and Wallet Requests

Deleting KaliTrader's local link to a transaction does not remove the on-chain transaction. We may retain a minimal transaction-hash or invoice record to prevent duplicate entitlement, document a refund, resolve fraud or disputes, and meet legal obligations. Deletion does not reverse a transfer or create a refund. Refund requests follow the Refund and Cancellation Policy.

Timing and Confirmation

We normally complete a verified deletion request within 30 days. If applicable law permits more time because the request is complex or numerous, we will provide notice. We will confirm completion or explain any information we retained and the reason, unless law or security needs prevent that disclosure.

After Deletion

You may lose access to paid or historical features, and deleted records may not be restorable. A later purchase can create a new member and payment record. Review the Privacy Policy for more information about data categories, uses, disclosures, and retention.